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Password, User ID for retired RBI employees for Enterprise Knowledge Portal(EKP).

16 Jan

Refer to earlier post dated 12/01/2018 on EKP .

It is now informed to the subscribers/visitors of the blog and those desirous for using   EKP   that User ID and Password to log in the EKP can now be requested  by sending an  email to mail.support@rbi.org.in  with details as under:
Date of Retirement:
Current Email :
Mobile/ contact no,
and Samadhan Pensioner ID , if available.
Corporate email ID is  required for those who retired post April 16 .

Response is by return email from
Mail Support Team- DRDC
Reserve Bank of India
Additional Office Building,
Contact Number: 0712-2806722/734

EKP- For RBI retirees

12 Jan

EKP-RBI Retirees
RBI  by their letter dated 28th April 16 had decided to allow access to EKP to retirees.
Now,a portal at the link https://ekp.rbi.org.in is stated to have been been made operative for all those who have retired  from April 16 . Such retirees may log-in the portal using their corporate email id-that was used at the time of their retirement-as login ID  and their PF Index no. as password (PFIndexNO.@2018).

For those who have retired before April 2016, they may approach DIT of the local RBI office for login details including passwords.

Some of the retirees who approached DIT New Delhi office for passwords etc. have been informed that certain clarifications are still awaited from Central Office in the matter.Necessary action will be taken on receipt of the clarifications.
Any group member(X-Rbite) who has successfully logged in  and accessed  the portal may inform/comment for the information of other members who are still awaiting their log-in credentials.

Detailed clarifications for GMP for OPD to RBI Pensioners -70+

4 Jan

This is in  continuation of our earlier post dated 10th November.
RBI has now issued detailed clarifications for GMP for OPD to RBI Pensioners by their circular dated January 1, 2018.  Policy Period is – January 1, 2018 to December 31, 2018.
As the circular  consists of  16 pages, it has been divided into 9 sections, for the sake of simplicity and  convenience of the members/subscribers. click and view each part.

Part 1. Forwarding letter. 

Part 2. TPAs names and Zones allotted

Part 3. Relationship Managers with email addresses and details.-Location wise

Part 4. Insurance Brokers and Company details.

Part 5. Grade wise List of Amounts 

Part 6. Frequently Asked Question.

Part 7. Coverage of the Scheme.

Part 8. List of appliances. 26 appliances are covered

Part 9. Claim sheet format.

Some of the important features are listed below:

  1. OPD policy takes care of expenses on services like OPD consultations, Diagnostics referred by consultants but not leading to hospitalisation, Pharmacy Bills, i.e. Bills related to Medicines, Dental treatment, Spectacles, hearing aids etc.
    A Member needs to pay the expenses for OPD treatment at the clinic/hospital and then submit a reimbursement claim for claiming the expenses incurred.
    2 Health Insurance TPA Pvt Ltd. (North & East Zone) & Medi-Assist TPA Ltd. (South & West Zone) for the period starting January 01, 2018 to December 31, 2018.All the pensioners, irrespective of MAF membership, are covered under the OPD policy.

3. Personal Promotion (PP) will not be taken into consideration for the scheme viz. Grade B (PP) will be entitled for Grade      A  limits only.
4. Spouse will continue to be covered even after the demise of the pensioner.
5. All the Pensioners will be issued TPA Cards along with welcome letter giving details of the scheme. The TPA Cards will be posted to the registered address of the pensioner available with RBI from January 15, 2018 onwards. If your Card Welcome kit is not received by January 31, 2018, please approach the Regional Office/COD of RBI from where the pension is drawn.
5. the OPD scheme will be applicable to homeopathic medicine obtained from registered homeopathic doctors.
6. Following are the instructions to file a claim:-
Collect all the original documents post completion of the OPD treatment;
• Fill the OPD claim form;
• Submit or courier the claim documents in a sealed envelope to the Medical
Section of RBI or the TPA address; and
• Consultations/documents provided should be attested/ signed by the
authorized/ treating doctor. The attestation should include Doctors Name,
Degree and Registration Number.
Following are the documents which are required to be submitted:
• Duly filled Claim form.
• Copy of TPA Health ID card.
• Payment Receipts in original.
• Doctor’s Prescriptions in original.
• All investigation reports in original
• All investigations to be supported by doctor’s advice for the same.
• All pharmacy bills to be supported by doctor’s advice for the same.
• NEFT Mandate / Cancelled Cheque – at the time of first claim only.
• KYC document – at the time of first claim only.

All the documents have to be submitted IN ORIGINAL.
The claim should be submitted within 30 days from the date of last treatment/procedure for a particular ailment. In case of delay the claim may be rejected. It may be noted that claims will be entertained on completion of treatment and any claim towards advance payment/ future treatment/annual-monthly membership expenses will not be entertained.
It would be ideal to collect all the bills up to minimum of RS.5000/- or on monthly basis, and submit it collectively for administrative purpose
Bank will make all efforts to ensure TPAs do not harass and claims are settled at the earliest.
There are no limits to the number of treatments. One can claim the amount till the limit is exhausted, provided the treatment/benefit availed is covered under the OPD scheme.


Dispensary facilities under MAF scheme-system improvements

31 Dec
We reproduce below a letter dated 31st December 17  from New Delhi OERS Optees and Pensioners Welfare Association to the Governor, RBI  with a request to evolve a system wherein the old and sick, feeble and incapacitated retirees are issued medicines without visiting the dispensary.

“31st December, 2017
Dr. Urjit R. Patel
Reserve Bank of India
Central Office Building
Mumbai-400 001.

Respected sir,

Dispensary facilities-Retirees-MAF scheme

We hope, by now your good self must have been informed that at New Delhi office on 26th December, a widow (Family Pensioner) visited dispensary for issue of medicines under the MAF scheme.  She had ben residing alone and had to travel a distance of more than 20 kms. to reach the dispensary.  In the dispensary she felt sick and the BMC extended the possible available aid. It was, however, realised that she was seriously afflicted by the ailment. She was, therefore, carried to RML Hospital by the staff members on duty.  At the Hospital the Doctors declared her brought dead.
However, the help by the RBI staff that was made available in the instant case is noteworthy.

Nevertheless, It is well known that despite many reforms, the Bank’s dispensaries have not been fully equipped with minimum life support apparatus and also not equipped with oxygen and other life-saving measures for the employees/retirees visiting the dispensary when needed.

Moreover, the incident gives rise to a more serious concern in the matter of implementation of the MAF Scheme that requires old, sick, feeble and incapacitated retirees to visit dispensary only for issuance of medicines prescribed to them by Hospitals and Specialists treating them. It is well known to the Bank that most of these medicines are meant for regular use in chronic ailments and are medically prescribed for survival after due investigation by the specialists.

As this is a very serious issue to be reviewed by the concerned authorities deputed for overseeing the implementation of the above scheme, we bring to your kind notice the present practice and procedure being followed at New Delhi office regarding issue of medicines.

After the BMC in the Dispensary goes through the medicines/treatment prescribed by the Hospital/Specialist and on being satisfied that the prescribed medicines are admissible, he writes these medicines on the retiree’s medical card.  The BMC also records the purpose of visit by the employee in his register. Thereafter the medicines are issued by the concerned staff in the dispensary and a credit slip with names and quantities of medicines unavailable in the dispensary is prepared by the staff with name signatures and address of the retiree of dispensary and signed by the BMO at the appropriate place. Thereafter, the indent is sent to the chemists engaged by the office for home delivery of the medicines to the retiree concerned. This pathetic system that invariably requires the infirm/feeble patients to visit the dispensary only for getting the medicines.

This, needless to say, causes pain and agony to the retirees as this is the only option available to get medicines, at a time when the back-breaking digitisation techniques are being sought for and being used for many daily requirements.

In order to eliminate this cumbersome practice, we may be forgiven for indulging in requesting you to direct the Bank to evolve such a system where the need for the visit of the retirees to the dispensary only to get the prescribed medicines may be minimised or made optional.

As per information available to us, in Nabard an email with scanned prescription to the concerned Officers will facilitate delivery of such medicines at home of the patient on the same day. Those who are not computer savvy may fax/courier their prescriptions to the Bank’s Medical Consultant earmarked for attending to the home delivery of medicines.  Bank may consider adopting above mentioned procedure or any other effective procedure for the purpose of ameliorating the distress/difficulty felt by old, feeble, weak and infirm retiree patients and their spouses’ incapable of personally visiting the dispensary only for issue of medicines.

Incidentally it may be added that RBI has in recent instructions issued to all PSBs has directed them to offer home services to the senior citizens. Accordingly, Bank may also consider deputing the BMCs/officers to visit such patients at their homes on request for allowing medicines or their admissible substitutes be delivered to them through the present system avoiding the visit of such patients to the Bank’s dispensaries.

We are confident that you must be considerate and personally take sympathetic view in the matter.

Wish you a very purposeful happy new year.

Thanking you,
Yours faithfully,


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