Samadhan-Glitches

17 Jul

Samadhan, since its introduction in RBI  more than a year back,  continues to  suffer from various glitches. This has  put the RBI Employees/pensioners in deep disappointment.

A computer glitch is the failure of a system, usually containing a computing device, to complete its functions or to perform them properly. Although  short-lived, Glitches can also be costly: in 2015, a bank was unable to raise interest rates for weeks resulting in losses of more than a million dollars per day.[8]

As on date the Form 16 of retirees who received arrears of last salary revision are held up.  The software needs to remove the erroneous Part -B and eventual filing of corrected e-TDS return with IT authorities. Forms 16 pertaining to a  large number of pensioners who reported  their savings under section 80 have also  not been generated till 17th July 2017. 

Various email queries are not being responded to. Helpline too is almost non-functional. Social media / groups have abundance of posts in support of such indifference.
As per latest reports the Samadhan team based at Bengaluru  has moved to Mumbai to remove the glitch which is leading to  non-generation of Form 16. Forms 16 are required to be issued by the Employer under the Income tax laws latest by 31st May 17.  And, if the forms are not issued by then, under section 272A(2)(g) of the I-T Act, the employer is liable to pay a minimum penalty of Rs.100 per day of default till it issues the form.

RBI may not worry about the financial burden of the penalty  as it has billions spares to transfer to the Government. But will it not affect its reputation as a premier national organisation. What about the organisations in private sector? They would have been made to prostrate  before the IT authorities by now. Is it not  really shocking that institution like RBI is not able to issue form 16 within stipulated time when it directs  other Banks to keep their systems updated and without any malfunctioning.

Even the forms 16  that offices began issuing this week suffer from inconsistencies that need not be posted here .
Also , when Samadhan was introduced, Pensioners in RBI felt happy that those registered with Samadhan will now get the  monthly pension  slips  by E-Mail also,  in addition to SMS being sent by the pension crediting banks. This system has not been introduced on all India basis, but only has been applied to  by some offices. Delhi Office pensioners are  yet to see  a monthly email in their registered email accounts. Even  the paper  pension credit advices have since been discontinued .

We are left to the mercy of a software that was not created by God.

Even then,  We pray to God to help the Samadhan team remove the glitches so that forms 16 could be generated before the due date of filing of IT return.

 

 

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4 Responses to “Samadhan-Glitches”

  1. R Singh 17/07/2017 at 5:50 pm #

    After all who is responsible and for whom, whom is suffer??

    Like

    • K V K MURTHY 18/07/2017 at 4:10 pm #

      I welcome the views n briefs

      Like

  2. Ashok Bhattacharya 18/07/2017 at 2:18 pm #

    It’s really a shame that Samadhan which was talked about so much has really messed up the matter relating issuance of Form 16 to pensioners / existing employees. What is more galling is the total silence on their part in letting us know as to the approximate date when it would be available. Emails are not replied to , phone calls are not attended to…To what depths the efficency of RBI has fallen…And the strangest part is that even senior officers at offices are unable to help in this matter. The very software is full of glitches and those who made it / tested it sholhd be held accountable. But wiil it be done.that is the bug question?

    Like

  3. Krishnamurti Ganesh 26/07/2017 at 8:16 am #

    Let’s organize a protest march to the Governor’s office.

    Like

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